RIGHT AND AGREEMENT TO PARTICIPATE
By registering for a StinkySocks Hockey Season Pass, you are purchasing the non-transferable right to participate in each Standard Game that is stated to be a part of that season pass and is on the schedule of the season pass, provided that you meet the qualifications for eligibility. You agree to be bound by these terms and conditions and the rules and policies of the league. Since your attendance directly affects the experience of other players, you agree to give advance notice to the league in accordance with our attendance policy in the event that you cannot attend a game that is a part of your season pass.
BEST EFFORT SERVICE PROMISES
We want every game to be perfect and our promise to you is that we’ll make every effort for that to happen. However, there are many variables involved in producing a game, some of which may be out of our direct control at times. As such, our Standard Games are offered as a “best effort” service. Experiences that are imperfect in the following areas are ineligible for compensation:
GOALIES – Although StinkySocks Hockey cannot guarantee two goalies for any game, we do everything in our power to ensure that there are two goalies scheduled. As a result of our goalie backfilling process, it is rare that there is a game that goes forward without two scheduled goalies. However, on occasion we may not be able to place two goalies, there may be a scheduled goalie who does not appear (no call/no show), or a goalie who calls out too late for another goalie to be placed.
LEVELING – We have an approach that ideally keeps leveling where it should be. That starts with the honestly of players, is monitored by our games staff, and is followed up upon by the office, in the case of a level violation.
MINIMUM NUMBER OF PLAYERS – In order to establish clear expectations we have specific minimum thresholds for how many players are needed for a game to proceed (see below, under “Cancellations or Changes by StinkySocks Hockey”). The numbers that we use in that determination are based on the information that we have regarding who has registered for a season pass or single game and not called out. However, it’s important to note that the actual amount of players may be different than those scheduled if there is/are players who have not called out as required if they do not intend to appear/play.
MAXIMUM NUMBER OF PLAYERS – We make every effort to ensure that no more than (20) skaters and (2) goalies are booked for a Standard Game.
GAME TIME – We guarantee that the scheduled ice block will be available for your Standard Game at or about the time scheduled. In the case that the facility is running behind, game start times may be delayed. In the case that a game is delayed more than 30 minutes or where a game is cannot be played (onsite cancelation), compensation in the form of a $10 promotional offer that can be used within 30 days towards another available Standard Game booked through No Commitment Hockey. This guarantee does not apply to any game that has been canceled in advance or if there is a circumstance beyond our control that prevents ice availability or safe operation of a game at the facility.
REFEREE -We have a referee scheduled for every Standard Game. In the case that the scheduled referee does not appear for a Standard Game, compensation in the form of a $10 promotional offer will be issued before the season end, to be used within 30 days of issue towards another available Standard Game.
CANCELLATION OF SEASON PASS REGISTRATIONS
The purchase of a season pass can be canceled at any time up until 2 weeks prior to the date that the first game is scheduled for a full refund to the original form of payment. Thereafter, season passes are non-refundable for any reason, including but not limited to injury or relocation.
INJURY BENEFIT – If you become injured at any point when two or more games remain in your season pass, you may cancel your season pass and receive a gift certificate in the amount of 100% of the prorated value of the remaining games less the remaining payment plan balance (if applicable). A doctor’s note stating the nature of your injury and a recommendation that you do not play hockey must be provided. This is a regular gift certificate that does not have an expiration. Players who need to call out for a shorter timeframe can do so with individual callout game benefits. If selecting individual game benefits, the deadline of each promotional gift certificate will be reset at the time or return to be the same length of time you were injured (e.g. they will be valid for 6 weeks from your return if you were injured for 6 weeks) or one month, whichever is greatest.
MILITARY DEPLOYMENT BENEFIT – If you are an active military member and are deployed outside of the area during your season, you may cancel your season pass and receive a gift certificate in the full amount of the value of the remaining games when providing signed deployment orders. This is a regular gift certificate that does not have an expiration.
SWITCHING TO ANOTHER SEASON PASS
A player can, for any reason, switch to another season pass that is operating concurrently and has availability at the time of the request. The prorated credit of the season that you are transferring from will be applied to the prorated cost of the season that you are transferring to, with any credit balance being issued as a StinkySocks Hockey gift certificate code.
INDIVIDUAL GAME CANCELLATIONS
Season pass holders can receive benefits when canceling individual games, for up to 50% of the total number of games in their season pass (e.g. 8. games in a 16 game season pass). Benefits vary depending on the advance notice given for the callout, with a minimum notice of 3 hours required. Individual game cancellations within 3 hours of game time forfeit the value of the game. Game cancellations cannot be reversed once requested.
When calling out 6 or more hours prior to game time, a promotional gift certificate in the amount of the prorated cost of the season pass is issued as a benefit. Promotional gift certificates can be used for any purchase on our website within one month of the original game. Cancellations of any future games booked with promotional gift certificates that are entitled to cancellation benefits will be credited to this same code, with the expiration remaining the same. Please note that this means that a cancellation made after the expiration will result in forfeiture of the funds that are issued as a part of this benefit. Promotional gift certificates cannot be used to purchase regular gift certificates and cannot be combined. There is a limit of one promotional gift certificate per transaction.
When calling out 3 or more hours prior to game time, players may transfer into any Hot List game at no cost or apply a $10 credit towards any other game. The chosen game must be available at the time the game callout is processed and must be selected at the time of callout.
GAME TIME CHANGES
All changes will be noted and highlighted on the season schedule. In the event of a schedule change within seven days of the game, players will also be notified at the email address on their original season pass registration. Players will automatically be confirmed at the new game time if the time change within the stated game start day/time range indicated on the season pass registration page. In the case of a time change being outside of that range, players will be offered at the time of notification the option to receive a refund to the original form of payment if they do not wish to be confirmed at the new game time being offered.
GAME CANCELLATIONS BY STINKYSOCKS HOCKEY
In rare cases, it is required for StinkySocks Hockey to cancel a scheduled game. In the event of a cancelation, we will make every attempt to contact players. To facilitate that, it is important to have current contact information on your original season pass order. Players are notified by text message, phone, and/or email. If you would like to be notified by text message (usually the quickest way to get out the message), please be sure that your primary phone number on your order is a number capable of receiving text messages.
For any game canceled by StinkySocks players in a member’s season pass, the member may choose to switch to any No Commitment Hockey game that’s available at that time, be issued a gift code to be used in the future, or receive a refund to the original form of payment.
MINIMUM THRESHOLD CANCELLATIONS - There must be at least 8 skaters and 2 goalies OR 10 skaters and 1 goalie scheduled for a Standard Game in order for a game to proceed. If that threshold is not met, StinkySocks Hockey will cancel a game. Please note that the actual amount of skaters/goalies may be different than those scheduled if there is/are no call/no show(s).
WEATHER-RELATED CANCELLATIONS - Some games may be canceled in the event of weather. All weather-related decisions are deferred host facility as the entity in the best position to make a responsible decision based on the conditions in their area. Facilities may also deem it necessary to cancel a game if they are unable to provide a safe or otherwise usable playing surface.